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Shipping & returns

Shipping

We ship to most countries worldwide. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. If we are unable to ship ordered items -on time-, we will inform you as soon as possible.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from our carrier to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

IMPORTANT: We are not responsible if an item is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly contact our customer contact as soon as possible.

 

How to return an item?

The item must be returned in its original unused condition and packaging material, unless there is a manufacturer defect. 

  1. Fill in the digital return request form within 15 days after receipt. This digital form can be found in the order overview. Go to ‘my account’ and select ‘orders’ in the left menu. Select the ‘return request’ icon of the order number concerned.
  2. After Damen Services has received the completed ‘return request form’, we will sent you a Return Material Authorisation (RMA) form and all necessary (customs) documentation that you will need to return the item.
  3. The item must be returned within 30 days after receipt of the RMA. Return the item to the following address:

Damen Shipyards Gorinchem - Warehouse East

Avelingen Oost 12

4202 MN Gorinchem

NETHERLANDS

  1. After receipt and inspection of the returned item, a refund will be issued.

 

Return Exceptions

Items that have been used, or altered will not be accepted for return or exchange.

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